Dearborn National Reviews | dearbornnational.com @ PissedConsumer

Dennid V

I had a policy with you and I left the company...

Dec 15, 2023

I had a policy with you and I left the company and would like to know what happened to my money that I paid in and about a refund

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Tawni Gjg

Buffalo Grove, Illinois

Disability insurance offered through my work

Jul 25, 2023

1.0

If your employee offers Dearborn policies RUN! Get another company to deal with. I almost lost my house, was forced to live on 6,000 or less for the year to pay for attorney fees. I was under constant stress, anxiety and financial burden dealing with this company. Despite having a legitimate claim, I was treated extremely poorly and consequently concerned about what BS they would pull next. Their goal is to NOT pay you! You will fight for every dime and will change the rules on you. Just run away!!! Dont trust them!

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Cons:

Constant requests for every type of documentation

User's recommendation: Run away from Dearborn National

Manasi Lte

Poor treatment, poor customer service

Jun 30, 2023

1.0

Dearborn LTD Claims dept. Aka BCBSTx Does not respond to or answer your questions.

Holds up your payment, repeatedly asks you for information already provided because their terms of service says they can. Wants an authorization to obtain information, then makes you go get it for them at your time and expense. Authorization states you are waiving Hipaa requirements (The Law) for them ro give, share, etc., information with whoever they want valid for Entire time you have a claim.

Your authorization for someone to help you only good for 3, 6, 12 months. Attitude, terms of service, forms all based on their financial bottom line of reducing and eliminating payment to you as soon as possible, even before your SSDI claim is approved or getting paid and do not appear to care how you pay necessary living expenses.

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Cons:

See statement

User's recommendation: If you have a choice, Run, do not walk to a different Long Term Disability Ins Company.

Jai F Mat |

Ashburn, Virginia

Company in breech of contract

Sep 02, 2022

1.0

Please dont ever deal with this company, get a different insurance as soon as possible. They are the worse people to deal with after your loved one passes. I have been waiting for them to pay me for my father passing for a month now. I sent them everything that they required on the letter they sent, then they refused to pay said I need more so I submitted that again they needed more. They just prolong and prolong not to pay you. There is a lot of complaints on this company. I will never deal with them again and will tell everyone I know to do the same.

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Preferred solution: I would like my money released

User's recommendation: Stay away from anything to do with this company

Anonymous

Guest-3781869

Phoenix, Arizona

John Burge, 701 W. Baylor Ln., Gilbert, AZ. 85233

Jul 21, 2022

1.0

Unable to contact anyone about my account. Tried multiple phone numbers and none would connect. Every attempt would be dropped.

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Anonymous

Guest-3535501

Pittsburgh, Pennsylvania

UNPROFESSIONAL CUSTOMER SERVICE

May 02, 2022

1.0

I filed my STD in January 2022 my case worker never reached out to me I called every day for two weeks. When we finally spoke she ask for documents I sent that another 3 weeks still nothing I called back we need all your medical records to see if there was preexisting injuries sent that now we need a questionnaire filled out at this point I need to see if my attorney will step in because I have payments for STD coming out my check every month so this is very unacceptable not get paid after my surgery and being out of work for 2 and a half months.

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User's recommendation: Get outside STD if your job is under Dearborn insurance

Anonymous

Guest-2737031

Port Arthur, Texas

Life Christopher theall

Aug 03, 2021

1.0

This interaction was not satisfactory, moved from one person to another with only a transfer to the last person resulted in some semblance of help. The vision "specialist" was especially rude. Not ever going to recommend this company to anybody.

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Anonymous

Guest-1891397

Oak Ridge, New Jersey

They replied

Apr 26, 2020

2.0

Not a complain but inquiry on my policy

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User's recommendation: Email them through this site

Nikita J Qmh

HORRIBLE!!!

Oct 31, 2019

1.0

I needed to take a leave of absence from my employer after being on the *** of a nervous breakdown from depression, anxiety, and panic attacks. I have been seen by several doctors and medicated for over a year now. I applied for STD day one of my leave and here I am 3 months later still getting the run around to receive payment. Medical records have been requested over and over. Representatives telling me they still need additional information from the providers. They are meeting today to discuss my case with clinical. Clinical still needs more information. We haven't received documentation. It has been one excuse after another for 3 months and I am no closer to getting this resolved. I have to keep calling in to get a status update and each time I talk to someone I am told something different. And all of this of course increasing my depression, anxiety and panic attacks wondering how I am going to pay for basic necessities for me and my three children. I pay a premium faithfully through my employer and never had to use the benefit of STD in the five years I have been here until now. Paying a premium for a benefit that I can't use is me throwing money away every month. I'm sure my total premiums over the past 5 years add up to more than the 60% of income I am trying to get for STD.

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Loss:

$3500

Reason of review:

Poor customer service

Preferred solution: Approval of my claim and paid STD.

Jennifer L Tep

Jennifer L Tep |

Bellville, Ohio

This company is a nightmare! They lie, lie, lie!

Nov 21, 2019

My short term claim was held up by the claim rep telling me he had taken action, and when I checked up with the companies he should have called, he never HAD called. I had to ask for a manager, he got the corrections done, and I received the std payments. My long term claim was also a nightmare. I called the physicians myself and verified they had submitted the records. I also called Datafied(the middleman) and Datafied had the records, and had sent everything to Dearborn--but Dearborn kept lying and saying they did not have the records. I called Datafied and Dearborn so many times, I even got the exact page numbers that the records were on! As of this post, I am at 3 months of Long Term Disability without receiving one penny of my claim!

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Loss:

$10000

Reason of review:

Problems with payment

Preferred solution: Full refund

Anonymous

Guest-1740109

Falmouth, Maine

Former Employee

Dec 22, 2019

We should start an Emloyee Class Action Lawsuit. Horrible place to work

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1 comment

Guest-1985384

Feb 20, 2021

Former Employee..It should be public soon. There is a lawsuit pending.

They treated their employees like crap. Salary working 60+ hours.

Helpful

Jamie Mvi

Chamblee-Doraville, Georgia

It's a joke dont waste your money

Oct 18, 2019

1.0

i filed a short term disability claim july 3rd 2019. Inwas just denied my claim today oct 18,2019. They wanted tons of paperwork from the er doc and my primary care physician also from my pharmacy. After all of the work i have completed i was denied. This company is a joke! They dont care to help someone that was temporarily put off work which is why inpay the extra money. They have no problems getting my checks twice a month! Im canceling this policy asap!!! People beware dont waste your time or money!!!

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Cons:

How they cheated us out of compensation

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

Kiss M Fkf

Lies, lies and more lies

Sep 06, 2019

1.0

I went on STD in 2012 with this company. It took forever to get a payment, which resulted in my house getting foreclosed on. After I was FINALLY paid, I had to jump through a bunch of hoops getting Dearborn's physician statement filled out. No doctor wants to accept responsibility for the claim EVER. The way the paperwork is worded, it basically puts all the responsibility on the doctor. Since I have no insurance since I can't work, I can't afford to go to the doctor. I finally find a doctor to sign the paper work and my benefits get shut off for 3 months. My family and I were nearly homeless. Dearborn did not tell me my benefits were reapproved the money just showed up after 90 days. No phone calls, no letters, nothing. The case manager Mark, was a total joke. I finally get on LTD and they hound me for more and more paperwork threatening to stop my benefits. I have been awarded payment until 2035 but I am still having to jump through hoops. Case workers change without notice and each one is more horrible than the last. IF YOU HAVE A CHOICE DO NOT USE THIS COMPANY!!!

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Loss:

$9000

Cons:

Reason of review:

Poor customer service

2 comments

Guest-1744141

Sep 07, 2019

STD for this situation = Short Term Disability. I totally understood the post and what I, also, would have used. LTD would be Long Term Disability.

Helpful

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Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

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Kevin M Kkk

Total Runaround

Sep 22, 2019

1.0

I have been jumping through hoops for over 75 days to resolve short term claim...more request...they do nothing...lies and scam. Still ok check and nothing but loss of time and. Obey on my side

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Loss:

$12000

Cons:

Thieves

Reason of review:

Poor customer service

Preferred solution: Pay me the $12k owed

Robert Wqq

Gladstone, Virginia

Very bad seevice

Jul 02, 2019

1.1

My husband was in the hospital for 3 weeks with pneumonia and heart failure. He has been unable to work Got denied all together. He pays into it and works very hard. This company should be shut down and reported. There will be a lawyer involved for sure with our case.

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Cons:

This company

Reason of review:

Poor customer service

Preferred solution: Get later

Anonymous

Guest-1610636

Waltham, Massachusetts

The wait for your money is ridiculously LONG.

Aug 02, 2019

1.3

Was out of work from June 21St, til present. I'm expected to be out of work atleast another 8 weeks..... Come home today to find I have no electricity, no money to pay bills. What's the point of paying for insurance, when it doesn't work when it needs to? They really need to fix that. I've been waiting almost 2 months for my first payment. By then, electricity and phones start to get cut off. Not to mention, no gas in the car, no money for Co payments for Dr visits. Nothing. What kind of STD company is this?

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Loss:

$2000

Reason of review:

Problems with payment

Preferred solution: When people are out of work, payment wait time should be shorter. How fo y'all sleep at night, knowing someone paid for your product, then they get evicted before y'all even send them the money they need to pay bills while they are NOT working. How ?

Contact Information

Website:

www.dearbornnational.com

Mailing Address:

1020 31st St.

Downers Grove, Illinois 60515-5501

United States

Phone:

(800) 348-4512

Contact Dearborn National Customer Service

How satisfied are the customers?

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About

Summary

Dearborn National is an American insurance and financing company that has more than 40 years of industry experience. The company serves all types of customers from individuals to the largest companies in the United States. Dearborn National brand companies have total assets of almost 3.7 billion dollars. The company is licensed in all 50 states of America, including the U.S. Virgin Islands, the District of Columbia, the British Virgin Islands, Guam and Puerto Rico. Dearborn Nationals operates over 30 administrative and sales offices throughout the United States in order to provide service and support for their producers and customers. The insurance and financing services it offers covers dental, life, disability, critical illness, and other aspects.

Dearborn National is ranked 511 out of 1822 in Insurance category

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Dearborn National

Dearborn National Overview

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Top Dearborn National Reviews

"Disability insurance offered through my work"

I had a policy with you and I left the company...

Disability insurance offered through my work

Poor treatment, poor customer service

Company in breech of contract

John Burge, 701 W. Baylor Ln., Gilbert, AZ. 85233

UNPROFESSIONAL CUSTOMER SERVICE

Life Christopher theall

They replied

HORRIBLE!!!

This company is a nightmare! They lie, lie, lie!

Former Employee

It's a joke dont waste your money

Lies, lies and more lies

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Total Runaround

Very bad seevice

The wait for your money is ridiculously LONG.

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